Communication is key, we both have responsibilities to help ensure a successful and ICONIC final project. I ask all clients to respect each other's time by being timely with providing feedback, sending content, scheduling, etc. Major delays in client responses may result in our project being pushed back and delay fees.

Please refer to the section below for any concerns or details, you are uncertain of. If you need further assistance, live chat us or email us at info@iconicminds.n

 

We are closed on Sundays and Mondays.

Frequently Asked Questions

Turnaround


Turnaround time varies by project and volume. You will be provided with your turnaround information on the product description, invoice, or during your initial consultation. The timeline depends on communication, final project details and requests, add-ons, if holidays fall mid-project, sales etc.




Invoices


Once you get an invoice you have 24 hours to pay that amount or it will disable. If reopen, it revert back to regular price and the specials and/or discounts will be void. No work will be done until payment has processed. Restore fees and late fees are applied in some cases.




Payment Plans


Payments are available on invoices of $250 and more. Payment plans require a $150 deposit and two payment installments. If you have a payment plan, you have until 48 hours before the due date to let us know if you can not meet our payment arrangement, need an extension or split payment. If you choose to not communicate, all work will cease on the current project until payment has been processed. A late fee charge varies by project size, will be placed at the end of the remaining balance.




Processing Fees (Sales Taxes)


3.5%+.15 cent The fees are displayed as "sales tax" on manual invoices to cover additional fees. Sales taxes on physical products on the site is 10% (based off our home state). Processing Fees Cover: Paypal or Cash App Transaction Charges. Labor/Time. Access to Completed Artwork Via Dropbox for 60 Days. Changes/Updates/Resize of Artwork in the 60 Day Period.




Shipping Policy


All shipping fees vary by state and size of the project and/or order. A tracking number will be provided upon departure. Iconic Minds is not responsible for late shipments due to holidays, natural disasters, or carrier delays. Any incorrect billing and/or shipping information opted by the customer will cause delays. Please allow up to 24 hours to receive your tracking information. If you order on Friday after 11 am (CST. time) your order will not be shipped out until MONDAY, therefore you will receive tracking on Monday (unless it's a holiday). Expedited shipping options are available for those who just can’t wait.




Return/Refund Policy


If your product is damaged upon receipt of the item we will replace it free of charge. All sales are FINAL once the product has been used or worn.
If used in any way and is returned to Iconic Minds in its original packaging within 72 hours of the time it has been delivered to the customer. Customer must email a copy of shipping receipt and tracking number to info@iconicminds.net for verification of item return. Once the item is received by Iconic Minds, a refund will be issued. WE DO NOT OFFER EXCHANGES OF ANY ITEMS. All REFUNDS and CANCELLED ORDERS (regardless of the amount) will be charged a NON REFUNDABLE restocking fee. Please be sure to INSPECT thoroughly before use to ensure your satisfaction. All graphic design services including branding, rebranding, marketing, or social media services are FINAL due to us taking the time to curate, brainstorm, and provide you with the aquired proofs. All SALES ARE FINAL!




DropBox Access


After completion of the project, all files will be sent to the designated contact’s email (same email address as the one on your invoice). You will have continuous access to those files to download for 60 days. After 60 days the link will be broken so it is your responsibility to get all of your files and any changes done (on us!) in that period will be navigated through that same link.




Deposit


Deposit amounts vary by project. Deposit is due for any projects of $200 or more, payment plans, and monthly plans.




Communication Policy


All project status and communication will ONLY be delivered or recieved via EMAIL. We do not accept any changes via DM or chat. If you have any questions or concerns, please email us at info@iconicminds.net. When you're in your zone, do you like people hovering? No. Please allows the appointed turnaround time to complete your proofs. If we feel we are going to exceed that turnaround time, you will be notified by a member of our team.




Hours of Operation


We are open 5 days a week. Turnaround time does not include our closed days. If you have any questions or concerns, email us at info@iconicminds.net and a member of our team will respond at our earliest opportunity. Hours of Operation: Tuesday-Thursday - 11am-8pm CST Friday and Saturday - 11a-6pm CST Sunday and Monday - Closed for self-care, production & maintenance.